Delivery & Refund Terms

These terms cover MoonVille Premium bought on this website. MoonVille sells digital content only — there is nothing to ship, and no delivery or shipping fee is ever charged. Subscriptions bought inside the iOS or Android app are billed by Apple or Google under their own terms, and this page does not apply to them.

What you are buying

MoonVille Premium is a subscription that renews either monthly or yearly, whichever plan you choose. Each plan also credits a number of coins to your account when it starts. Coins come with the subscription; they are not sold separately on this website.

The plan contents, the length of the billing period, the number of coins included and the total price are all shown on the payment page before you pay, and are stored with your order.

All prices are charged in US dollars (USD), wherever you are. If your card is issued in another currency, your bank converts the charge at its own rate and may add a conversion fee. That rate and fee are set by your bank, not by us, so the amount on your statement can differ slightly from the price shown at checkout.

Delivery

Delivery is immediate. Premium access and any included coins are added to your account automatically as soon as the payment is confirmed — usually within seconds. There is no separate delivery step and no waiting period.

If premium has not appeared, open the app and refresh, and make sure you are signed in with the same account you used at checkout. If it is still missing, contact us and we will fix it — see Support.

In the unlikely event that we cannot deliver what you paid for, we will tell you within 3 days and refund the full amount within 14 days.

Renewal

Your subscription renews automatically at the end of each period until you cancel, and the price shown when you subscribed is charged at the start of each new period. You agree to these recurring charges when you subscribe. Your card is stored by our payment processor, Stripe, so that renewals can be collected; we never store card details ourselves.

Cancelling

You can cancel at any time from your subscription management page. Cancelling stops all future renewals and charges.

You keep premium until the end of the period you have already paid for. Cancelling on the 3rd of the month does not cut you off on the 3rd — access runs to the date your next renewal would have been. Coins already credited to your account stay yours. You can also remove your saved card from the same page.

Refunds

Because premium access and coins are delivered instantly, amounts charged for periods already delivered are not normally refundable. We do refund in these cases:

• Premium never worked for you. If you paid and access was never granted, and we cannot put it right, we refund in full.
• You were charged more than once for the same subscription.
• We could not deliver what you paid for, for any reason on our side.
• A pricing error meant you were charged an amount that was not the advertised price.
• Anywhere a refund is required by the law that applies to you.

To request one, email us from the address you paid with and tell us what went wrong. We reply within 1–2 business days. Approved refunds are issued within 14 days to the card you paid with; how quickly your bank then posts it is outside our control and can take a further 2–3 weeks.

If you are simply no longer using MoonVille, cancelling is the right step — it stops the next charge, and you keep what you have already paid for until it runs out.

Failed or disputed payments

If a payment is not completed, or is reversed by your bank, premium access and any coins credited by that payment may be removed from the account. If a card turns out to have been used without its owner's permission and the payment is reversed, the access and coins granted by it are removed. Since this is digital content, there is nothing for you to send back.

If you do not recognise a charge from us, please contact us before raising a dispute with your bank. Charges from this website appear on statements as MOONVILLE.APP. We can almost always explain or refund a charge faster than a dispute can.

Your consumer rights

Nothing here limits rights you have under the consumer law that applies to you.

Where a right of withdrawal applies to digital content, it is normally lost once delivery begins with your consent — and by confirming your purchase on the payment page you consent to immediate delivery. Customers in Türkiye should read the Mesafeli Satış Sözleşmesi and Teslimat, İptal ve İade Koşulları, which set out these terms under Turkish law.

Who you are buying from

Unvan: ELLISEKIZ LLC
Adres: 30 North Gould Street, Suite 100, Sheridan, WY 82801, United States
Vergi dairesi / no: EIN: 38-4402067
E-posta: support@mobilina.co
Web: moonville.app

For anything else, see Support. We reply within 1–2 business days.